The team often performs routine, repetitive tasks
You get many questions about the same topic
You are looking for a way to reduceyour customer service costs
You want to serve customers 24 hours a day, 7 days a week
There is a need to provide multi-channel support in different languages
You want your marketing efforts to be more effective
According to intercom.com, in 2019, chatbots helped companies save $300,000. Chatbots brought the most value to support and sales.
of consumers expect to meeta chatbot on a website
of consumers don't care if they talked to a person or a chatbot if their problem was solved
of consumers stillprefer human operators
The chatbot will make life easier for HR workers. Potential and current employees willreceive instant answers to common questions. Features that can be implemented through a chatbot are as follows:
Information support of a new employee during preboarding, onboarding
Skills and KPI management, assessment procedures, employee testing
Absence request management and approval process
Ordering certificates from the place of work
Access to the knowledge base, assistance in the selection of training materials
Automatic messages about important events: news, corporate events, birthdays
Receiving pay sheets, information on work schedule, salaries and vacations
Getting feedback from your employer
The clients of your business will receive fast, personalized chat responses.This will significantly speed up the sales processes. Chatbots will perform the following features:
Providing information about the product, promotions, address and working hours of outlets, warranty service centers
Switching to communication with a human
The opportunity to read the manuals attached to the product
Viewing information about past purchases
Answers to the most common questions about a product or service
Registration of purchased products on the manufacturer's website
Subscription to marketing offers, Viber, Telegram and e-mailings.
Payment for the order online through payment services built into the bot
The chatbot will be useful for both organizers and participants of an online event.The organizers will be able to send free messages to the audience, encouraging active participation in the event, and participants will be able to receive a range of services. The chatbot features are as follows:
Opportunity to view the event agenda
Inviting participants to watch webinars in different sections
Announcement of the beginning or end of a break
Going to the website or social pages of the event
Setting up reminders of upcoming webinars
Participation in draws and communication with the speaker or other participants in chats
Collecting participants' feedback
Communication upon event completion
Works according to a given scenario, offering the interlocutor ready-made answers.
Thanks to the use of artificial intelligence, it is able to recognize the text of the request and find out the purpose of the search. The bot stores the search queries of various users and, using machine learning, improves all subsequent responses.
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